Information We Collect
When you contact us, request a quote, or book a service, we collect the details you give us. That includes your name, phone number, email address, and the service address where you need plumbing work.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, device type, and the pages you view. This helps us keep the site running smoothly and understand what visitors find useful.
How We Use Information
We use your contact details to respond to your request, schedule your appointment, send service updates, and follow up after the job is done. If you call us about a leak or a clogged drain, we use your information to get a technician to your door and keep you informed along the way.
We also use website data to improve our services, measure how well our site works, and send occasional updates or offers if you have opted in. You can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and track how you use the site. Cookies are small files stored on your device that help us load pages faster and understand which services people are most interested in.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us directly for service.
Analytics and Third-Party Tools
We use third-party analytics services, such as Google Analytics, to see how visitors find and use our website. These tools collect anonymous data about page views, clicks, and traffic sources. They do not identify you personally.
We may also use third-party scheduling or review platforms to manage appointments and feedback. These providers have their own privacy policies, and we encourage you to review them if you use their services.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software, payment processors, and analytics providers. These partners are required to protect your data and use it only for the services they provide to us.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger. In those cases, we will take steps to ensure your privacy is respected.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your data, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or operational reasons. We will let you know if that is the case.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees and partners who need it to do their jobs.
No method of transmission over the internet is completely secure, but we work hard to safeguard your information and review our practices regularly.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing, and request a copy of your data in a portable format.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to opt out of the sale of your personal information. We do not sell your personal information.
To exercise any of these rights, contact us using the details below. We will respond within the time required by law.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.